Online Poker Games, play with Future Poker

Registration Questions

Q: I submitted my registration but I didn’t get a confirmation email. Does that mean I can’t start playing?
A: Correct, you cannot start playing until you receive a registration confirmation email and click on the confirm registration link. Once you receive your confirmation email and click on the link, it means your account has been successfully added to our player directory.

If you do not receive an email confirming your registration confirmation, please contact The Future Poker Team at support@islandpoker.com. To allow us to service you in an efficient manner, please provide a brief description of the nature of your problem. Future Poker endeavors to resolve all customers’ issues and concerns in a timely manner.

Q: After I click the confirm registration link, can I start playing immediately?
A: Upon receipt of your registration confirmation email, you will be asked to click a confirmation link. Once you have validated your registration by clicking the link, you will be able to play immediately for play money and, real money games will be available as soon as you make your first deposit.

Q:I got my confirmation email but when I clicked on my confirmation link, I got an error. What should I do?
A: Please contact The Future Poker Team at support@islandpoker.com with a brief description of the nature of your problem.

Q: How do I get to a table?
A: To get to a table, simply follow these steps:

Log into Future Poker , the first thing you will see is the Lobby.
Click on the type of game you wish to play.
A screenshot with description will show. Click Play Game to enter the game's lobby.
Click on the specific table you would like to go to.
Click on Join Table.
If you wish to play, choose a seat. If not you will only be “Watching” the game
To place your name on a waiting list – select a table from the Lobby and click “Join Waiting List”.

Q: Can I just watch a game but not play?
A: Yes. If you only wish to watch a table, click Join Table, but do not choose a seat.

Q: I’ve been watching a table and now there are some empty seats. Can I start playing? How do I do this?
A: The guidelines are that players are free to sit down and play at any table where there are empty seats. To sit down at the table, click on the open seat and you will be requested to enter the amount of money you would like to bring to the table. If you have not yet logged in, you will be asked to do so.

Q: I made a mistake with the amount of money I want to bring in. Can I correct it?
A: Once you have submitted the amount of money you are bringing to the table, you cannot reduce it without leaving the table and rejoining. You can leave the table by clicking “Leave Table” near the top of the Future Poker screen. If you wish to add money to what you brought to the table, click on the dollar sign, located near the bottom left corner of the screen.

Q: I closed the program by mistake. Can I return to the game? What about my money?
A: Once you shut down Future Poker , you have left the table. If in the middle of a game you will see a pop-up which says "You have chosen to leave the table. Your cards will be folded when it's your turn." If you press OK, your cards will be folded and you will be required to payout according to your hand. If you press Cancel, you will be returned to the game.

Q: I lost my Internet connection in the middle of a game. What do I do?
A: The software will automatically attempt to reconnect you to the game in progress. If the software is unable to reconnect, please restart the Future Poker software. See our "All-Ins" or "Disconnection" policy within "The Games" section of the particular game you were playing.

It is a good idea to check on your Internet connection status regularly, this information is provided within the game window in the lower left hand corner. Your Internet connection is rated in the following order, Good>Fair>Poor>None.

Q: How can I get a summary of my games?
A: In order to review your statistics from your games, click on "Options" from the Lobby, then “Reports”. You will be asked to login if you have not done so already.

Q: I want to review the statistics from a game but I can’t remember the game number. How can I find out the game number?
A: You can also retrieve a list of the games you have played in by selecting the start and end date range. This will display the list of games for the date range you have specified. From this list, you can click on the particular game you would like to review the statistics on.

Q: Can I play at multiple tables at the same time?
A: Yes, simply select an additional table and enjoy.

Q: I can't find the file that I downloaded. Where is it?
A: If you cannot find where you saved the installation file, click on Start -> Find/Search -> Files or Folders and then type in MultiplayerSetup.exe in the ”Search for files:” box. In the “Look in:” box, select All Drives. Click “Search Now”. When MultiplayerSetup.exe appears in the results box, double-click on it and the installation will begin.

Q: Do I need to keep the install file once I've got the software up and running?
A: No, once the software has been installed, the installation file is no longer needed and you may delete it. Should you need to download the installation file again, you may do so from this website.

Q: Do I need to go to www. Future Poker each time I want to play?
A: No, to start playing, you only need to click on the Future Poker icon on the desktop (or your Start menu) and it will automatically connect you to our games so you can start playing.

Q: I have received an error that says my software has expired or it has been corrupted or has performed an illegal operation, what do I do now?
A: When you start the program, it immediately checks for an upgrade, if there has been a new version released or if you are running the program for the first time, an upgrade is required. Action.exe is the program that performs the upgrade. After the upgrade, the program that connects you to our servers is Act.exe.

This issue may be caused by the software being unable to complete its automatic upgrading task. When the software begins its upgrade process, allow it to finish upgrading. This process may have been stopped by a firewall or virus protection program. You either may disable these security programs or allow act.exe TCP/IP access on port 8085, and allow action.exe HTTP access on port 80.

If you have retried after making these modifications, and the process is still not successful, you will need to re-download the software by clicking here. When the software begins its upgrade process, please allow it to finish upgrading.

Right-click on your desktop with your mouse and select "Properties" from the popup menu. Select "Settings" from the tabs at the top. From there, you will be able to set both the screen resolution and number of colors being displayed.

Q: Why do I sometimes experience a slow/interrupted connection?
A: Keep in mind that your location, Internet traffic, background downloading, as well as other variables can contribute to a slow connection.

Your Internet connection is rated in the following order, Good>Fair>Poor>None. This information is provided within the game window in the lower left hand corner. If you are disconnected while playing in a game, you have the entire game duration to reconnect and return to that game.

Q: How can I be sure that no player has an unfair advantage (card shuffling and random-number generation)?
A. We have put extensive work and testing into this issue to ensure that our system is fair and secure.

Q: I run Windows™ 95 and am encountering errors when I try to run Future Poker .
A: Future Poker requires Winsock2 in order to operate correctly. Windows™ 98 and above have this built into the system, but Windows™ 95 does not. In order to update your system files, please download and install the following update from Microsoft�.

Q: I use a non-Microsoft� operating system (Linux/Unix, Apple Macintosh, etc). Can I still play Future Poker ?
A: The Future Poker software runs only on Microsoft� Windows™ 95 and higher. You may be able to play Future Poker on a non-Windows™ computer if you have a Windows™ 95 or higher emulator. Please note that we do not provide support/technical help or guarantee the software will work correctly if run on an emulator.

Q: I have a firewall and seem to be unable to connect to Future Poker ?
A: If you are behind a firewall and are able to view web pages, there should be no problems connecting to Future Poker . However, if you are using a Non-NAT firewall that is blocking outgoing connections, you will need to open outgoing TCP/IP port 8085.

Q: I want to change my Sign In Name. How do I do that?
A: The option to change your Sign In Name is currently not available, and is not planned for the future. You may, however, modify personal information from the “Options” menu, located at the bottom of the screen in the Lobby of Future Poker .

Q: HELP! I forgot my Sign In Name/password, how can I retrieve it?
A: Please email support@islandpoker.com for assistance with this matter.

Q: Certain users are using foul language. Should I report them?
A: Yes. Foul language is not tolerated at Future Poker . Please email Support with the table number, game number, and the users’ Sign In Names.

Q: I have run out of Play Money. How do I get more?
A: Simply email Support with your request along with your Sign In Name, and more Play Money will be added to your account.